# WIFI Printer Offline or in Error

If your WIFI Printer was configured and working, and now shows offline when you want to print try these steps:

- Power off the printer.
- Reboot your computer.
- Power on the printer.

To Reboot your computer (Windows 11)

- Left click on the Start Menu Icon on Task Bar.
- Left click on the Power Icon on the bottom right of the Start Menu Window.
- Left click on Restart.
- Log back in once Windows comes back up and attempt to print.

**Tip:** On a Windows Computer make sure your WiFi network is marked **Private** not **Public**. This sometimes helps fix this issue too.

Open _Settings_, Select _Network & internet_– if Properties doesn’t show **Private network** click on it and change the setting

### If the Printer Shows in Error

You may have a print job that is in error. Check your Print Queue for your printer, and cancel the print job that is in error or not printing.

Reference: [https://support.microsoft.com/en-us/windows/view-a-printer-s-print-queue-in-windows-71505b3a-ba6b-14b2-b7f9-fd6204675ab5](https://support.microsoft.com/en-us/windows/view-a-printer-s-print-queue-in-windows-71505b3a-ba6b-14b2-b7f9-fd6204675ab5)